Contact Us — Sales & Support

Have a question about our email verification service? Need help with your account, API integration, or bulk verification? Our team is here to help. Reach out through the form below or contact us directly — we typically respond within 2 hours during business hours.

Send Us a Message

Fill out the form below and we will get back to you as soon as possible. All fields marked with an asterisk (*) are required.

Full Name *

Email Address *

Subject *

Message *

By submitting this form, you agree to our Privacy Policy. We will never share your information with third parties.

Contact Information

Prefer to reach us directly? Use the contact details below. Our support team monitors all channels during business hours and responds to urgent issues 24/7.

General Support

For technical questions, account help, and general inquiries about our email verification service.

support@ev.ecomtechbd.com

Sales & Enterprise

For pricing questions, custom plans, enterprise contracts, volume discounts, and partnership opportunities.

sales@ev.ecomtechbd.com

Response Time

We aim to respond to all inquiries within 2 hours during business hours (Monday–Friday, 9 AM–6 PM GMT+6). Urgent support issues are monitored 24/7 and typically receive a response within 30 minutes.

Office Location

Email Verifier by EcomTech
Dhaka, Bangladesh

We are a remote-first company with team members across multiple time zones, ensuring global coverage for our customers.

Common Questions About Contacting Us

What is the best way to reach you for urgent issues?

For urgent technical issues such as API outages or service disruptions, email support@ev.ecomtechbd.com with "URGENT" in the subject line. Our on-call team monitors urgent tickets 24/7 and aims to respond within 30 minutes. Enterprise customers with dedicated account managers can also use their direct escalation channels.

How long does it take to get a response?

We respond to most inquiries within 2 hours during business hours. Sales inquiries regarding enterprise plans and custom pricing typically receive a response within 1 business hour. Weekend and holiday inquiries are addressed on the next business day unless marked as urgent.

Can I schedule a demo or call?

Yes, we offer product demos and consultation calls for businesses evaluating our service. Select "Sales & Pricing" or "Enterprise Plans" as the subject in the form above, and include your preferred date and time. Our sales team will coordinate a convenient time for a live walkthrough of our email verification platform.

Do you offer phone support?

Phone support is available for Enterprise plan customers. All other plans receive support via email, which allows us to provide detailed, well-researched responses with code examples and documentation links when needed. Our email support consistently receives a 98% satisfaction rating from customers.

I have a billing or refund question. Who do I contact?

For billing inquiries, subscription changes, or refund requests, email support@ev.ecomtechbd.com with "Billing" in the subject line. Include your account email address and the relevant invoice or transaction details. We process refund requests within 3 business days. All plans include a 14-day money-back guarantee.

I want to report a bug or request a feature. How?

We love hearing from our users. Select "Bug Report" or "Feature Request" as the subject in the contact form and provide as much detail as possible. For bugs, include the steps to reproduce the issue, the expected behavior, and any error messages you received. Feature requests are reviewed by our product team and prioritized based on customer demand and strategic fit.