Refund Policy

Last updated: March 2026

At Email Verifier by EcomTech, we are committed to customer satisfaction and stand behind the quality of our email verification services. This Refund Policy explains our 14-day money-back guarantee, the conditions under which refunds are issued, and the process for requesting a refund.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all paid plans and credit purchases. If you are not satisfied with our email verification service for any reason within 14 days of your purchase date, you may request a full refund. This guarantee applies to:

• Monthly subscription plan payments (first payment only)
• Pay-as-you-go credit purchases
• Annual subscription payments (first payment only)
• Plan upgrades (the upgrade cost differential)

The 14-day period begins on the date of purchase as shown on your payment receipt. Requests received after the 14-day window may be considered on a case-by-case basis at our discretion, but we are not obligated to issue a refund after this period.

2. Conditions for Refund

Refunds under our money-back guarantee are available when:

• The request is made within 14 calendar days of the original purchase date
• You have not consumed more than 25% of the purchased credits or monthly allocation
• Your account is in good standing and has not been flagged for abuse or violation of our Acceptable Use Policy
• This is your first refund request (the guarantee is available once per customer)

3. Non-Refundable Items

The following are not eligible for refund:

• Consumed credits: Credits that have already been used for email verifications cannot be refunded. If you have used more than 25% of your purchased credits, only the unused portion may be eligible for a partial refund
• Second and subsequent subscription payments: The money-back guarantee applies only to your first payment. Subsequent monthly or annual renewal payments are non-refundable, though you may cancel your subscription at any time to prevent future charges
• Enterprise custom plans: Custom enterprise agreements have separate refund terms as specified in the individual service agreement
• Promotional or discounted purchases: Credits or plans purchased with a promotional discount of 50% or more are non-refundable
• API overuse charges: Additional charges incurred for exceeding plan limits are non-refundable

4. How to Request a Refund

To request a refund, follow these steps:

1. Contact our support team by sending an email to support@ev.ecomtechbd.com with the subject line "Refund Request"
2. Include the following information in your email: your account email address, the date of purchase, the payment method used, the amount paid, and the reason for your refund request
3. Await confirmation: Our support team will review your request and respond within 2 business days
4. Refund processing: Approved refunds are processed within 5 to 10 business days. The refund will be credited to the original payment method used for the purchase

5. Refund Processing Times

Once a refund is approved, processing times depend on your payment method:

• Credit/Debit cards: 5 to 10 business days for the refund to appear on your statement
• PayPal: 3 to 5 business days
• Bank transfer/ACH: 5 to 15 business days depending on your bank

Please note that these timeframes are estimates and may vary depending on your financial institution. The refund will always be issued in the original currency of the purchase (USD).

6. Subscription Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting our support team. Cancellation takes effect at the end of the current billing period — you will continue to have access to your plan features until the period expires. No partial refunds are issued for the remaining days in a billing period after cancellation.

Upon cancellation:

• Your account will be downgraded to the free tier at the end of the billing period
• Unused credits from pay-as-you-go purchases remain available for 12 months from the date of purchase
• Verification history and results remain accessible for 30 days after downgrade
• Your account data is retained for 30 days in case you wish to reactivate, then permanently deleted

7. Chargebacks

We strongly encourage you to contact our support team to resolve any billing issues before initiating a chargeback with your bank or credit card company. Filing a chargeback without first attempting to resolve the issue with us may result in your account being suspended and may delay resolution. We will cooperate fully with any legitimate chargeback investigation.

8. Service Credit for Downtime

If our service experiences downtime that exceeds our 99.9% uptime SLA, you may be eligible for service credits. Service credits are calculated based on the duration of the outage and are applied to your account as additional verification credits. Service credits do not have cash value and cannot be refunded. Contact our support team to request service credits for qualifying downtime events.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes take effect immediately upon posting to this page. We will notify active subscribers of material changes via email. The refund terms in effect at the time of your purchase will apply to that purchase.

10. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us:

• Email: support@ev.ecomtechbd.com
• Response time: Within 2 business hours during business days
• Contact form: Contact page